FAQ

Here are answers to some frequently asked questions.
If you have any other questions, please feel free to contact us.

QStaying more than 1 night

A

At Capsulevalue Kanda, those guests who stay more than 1 night are kindly requested to leave once by the check out time (10:00 am) on the following morning.
And then you check in,you can stay up to 24 hours.
But You must clear the your locker and your capsule unit also reason for cleaning.
Thank you.

QMake reservation and check availability

A

On our website, you can check availability and make reservations as early as 6 months before your stay.

QPlans

A

Our website offers various discount plans. Please select and use the plan which meets your requests.

QCongestion Situation

A

On weekdays (from Tuesday to Friday) and Saturday, it may become fully booked at an early date. Please call us (03-6206-0724) and check the situation in advance.

QReservation Change / Cancellation

A

You can change or cancel your reservation with our reservation system. If you have any other requests, please directly call our hotel (03-6206-0724).
In case you will be late for the scheduled check in time, please be sure to call us. If we do not hear from you, we have to cancel your reservation.

QPayment of Accommodation Charges

A

Accommodation charges are payable in advance. Please make a payment when you check in. In case you stay more than 1 night, the accommodation charge for the second night will be payable on the second check in.

QSettlement at the time of booking the discount plans

A

Accommodation charges can be paid by cash or by credit cards.

QLarge baggage which cannot be stored in the locker

A

We will keep your baggage at the side of front desk. You are kindly requested to lock up your baggage with wire. Please keep your key and valuables in your possession.

QCheck in, check out

A

Check in time starts at 17:00, and check out time is 10:00 on the following morning.

QAncillary facilities

A

We have a bathhouse on the 1st basement floor, and a vending machine on the 1st floor.

QAmenities

A

2 towels, gown and toothbrush are available in your locker. Shaver is provided at the front desk on the 1st floor, and hair drier is in the bathroom. Shampoo and body soap are provided in the bathhouse.

QEquipment in the capsule

A

The size of capsule bed is H:100×W:100×D:200. Besides the bedding, the capsule is equipped with light fixtures, TV, radio (AM.FM) and alarm.

QLocking the capsule bed

A

By law, capsule units cannot be locked. Please manage valuables by yourself.

QLaundry Service

A

We have no laundry machine in the hotel.

QFood and drink in the hotel

A

Our hotel has no restaurant or catering establishment. You can bring your own. In the neighborhood, there are many restaurants which stay open till late at night. Please contact our front desk clerk for information.

QParking

A

There are many coin-operated parking and car parks around the hotel.

QCorporate Contract

A

We have corporate contract system for neighboring incorporated companies. For companies which can regularly use Capsulevalue Kanda, we will provide consultation for the charges and payment methods. Please call (03-6206-0724) us for more information.