Here are answers to some frequently asked questions.
If you have any other questions, please feel free to contact us.
QStaying more than 1 night
At Shinjuku Kuyakusho-mae Capsule Hotel, those guests who stay more than 1 night are kindly requested to leave once
by the check out time (10:00 am) on the following morning.
We clean the hotel from 10:00 am to 2:00 pm, and you cannot stay at the hotel during the time, except for the guests of the Day Use.
QMake reservation and check availability
On our website, you can check availability and make reservations as early as 6 months before your stay.
Our website offers various discount plans. Please select and use the plan which meets your requests.
On weekdays (from Tuesday to Friday) and Saturday, it may become fully booked at an early date. Please call us (+81 (0)50-1807-3414) and
check the situation in advance.
QReservation change / Cancellation
In case of no show or no telephone call for late check-in until 3 am, we will cancel your reservation automatically.
QPayment of accommodation charges
Accommodation charges are payable in advance. Please make a payment when you check in. In case you stay more than 1 night,
the accommodation charge for the second night will be payable on the second check in.
QSettlement at the time of booking the discount plans
Accommodation charges can be paid by cash or by credit cards.
Please note that you can pay by credit card for 2,000Y or more.
QLarge baggage which cannot be stored in the locker
Please use the space in front of the front desk. You are kindly requested to lock up your baggage with wire. Please keep your key and
valuables in your possession.
QCheck in, check out
Check in time starts at 14:00, and check out time is 10:00 on the following morning. Please be forewarned that there is no extended service.
Towel, bath towel and loungewear are available in your locker.
Shaver, dryer, shampoo, body soap and toothbrush are provided in the sauna and bathhouse on the 3rd floor.
2 towels, gown and toothbrush are available in your locker. Shaver is provided at the front desk on the 3rd floor, and hairdryer is
in the bathroom. Shampoo and body soap are provided in the bathhouse.
QEquipment in the capsule
The size of capsule bed is H:100×W:100×D:200. Besides the bedding, the capsule is equipped with light fixtures, TV and alarm.
QLocking the capsule bed
By law, capsule units cannot be locked. For your belongings such as valuables, please keep them in the locker with key.
There is a coin laundry on the 4th floor, so you can use it anytime from 14:00 to 10:00.
QFood and drink in the hotel
There are several vending machines of pot noodles and beverages.
The closest is Subnade Parking.
Please email us at shinjuku(at)capsuleinn.com.
* Please replace (at) with @.